Agency and Choice

If you search the internet, you will find descriptions of “just culture” as a tool for creating an open reporting environment for safety-related human mistakes. While we agree, we know that workplace justice must address more than human mistakes. We humans have agency. We make choices. And how we help humans make better choices is central to Just Culture, whether those choices by CEOs, managers, or staff.

Substantive v. Procedural
Justice

Most of us know procedural justice as “due process.” What makes an investigation fair, equitable, and just?

Nine Behavioral
Benchmarks

How can an organization maximize its performance given it is populated with inescapably fallible human beings...

Criminalization of
Human Error

In our chase for high reliability, we’ve raised the bar to criminalize an immutable human characteristic.

System
Design

Good systems of justice should lead us to system design more often than it does today. Merely telling employees...