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The Criminalization of Human Error

It is a relatively new phenomenon, appearing only in the last 200 years of our human history.  It is the criminalization of an inescapable human error. 

In our chase for high reliability, we’ve raised the bar to criminalize an immutable human characteristic.  And it has worked its way from a societal expectation right into the human resource rules of most organizations. 

We believe the prohibition of human error to be both unjust and counterproductive.  Our just culture model give recognition to error, believing that learning, system design, mentoring, and coaching are stronger interventions than a more traditional and emotionally-satisfying tact of blame and shame.

The Science